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Do you have an Emergency Directive, or “Will for your Practice”?

Dr. Austin had no idea what was about to happen to his family and his practice when he left for work that Tuesday in March. Dr. Austin’s wife answered her phone to hear the voice of a police officer who would go on tell her that her husband was in a car accident and he had died. What took place over the next few days was a nightmare. She told their children that their father had died and went on to tell her husband’s parents, siblings and then his team. She planned her husband’s funeral and did her best to… Read More »

What Successful Dental Practice Owners Know and Do

Successful Dentists know their Practice Numbers.  They know the numbers to review, how to obtain them and why they’re important. They hire a bookkeeper or an accountant to handle business financials and review the profit and loss report monthly or quarterly (at the latest) Let the professionals handle payroll and payroll taxes, saving money and headaches. Successful practice owners have procedures in place for deposits. More than 50% of Dental practices experience embezzlement at some point and most victims do not prosecute because they’re embarrassed. The embezzler goes on to work in another practice and embezzles again. The most successful practice owners Review the… Read More »

Why “People before Profits”?

Still on my mind – After returning from the ADA and ADMC (Academy of Dental Management Consultants) meetings last October, one message was forefront on my mind and it hasn’t gone away. The message is “People before Profits”. I realize this message can be viewed in different ways. In the context in which I heard it, it means; “put your People first, and Profits will follow”.  You teach people how to treat you. With this in mind, treating people well does not mean that you should allow them to take advantage of you. Certainly, stand firm in your expectation of… Read More »

Helping Patients understand and accept needed Treatment

Education and a Sense of Urgency are paramount when providing needed treatment to a patient. Sit down and look your patient in the eye to discuss your diagnosis and the treatment recommendation. This will increase their level of trust in you, and substantially increase your treatment plan acceptance rate. Use an intraoral camera to show patients what you see, and if you have it available, show an educational video relating to their treatment needs. Patients must understand that there are consequences of NOT having needed treatment. Educate, Motivate, Communicate and be considerate. These actions will earn you the respect and… Read More »

The Two Most Under-utilized Words in Business are

The Dental Industry is no exception. Throughout my career as a Consultant, I’ve spent countless hours with dental team members and one of the questions I ask is, “what aspect of your job gives you the most satisfaction”? Recently, I placed a poll on Social Media asking which of the following is most important to dental team members: Compensation, Appreciation, Relationships with Co-Workers or Other. The number one answer by far, has always been Appreciation. While monetary compensation is important to all, the overwhelming majority chose Appreciation. Consider this – How often to do you say Thank You to Patients?… Read More »

What Will Set Your Practice Apart in 2017?

What Will Set Your Practice Apart is the quality of “customer service” your patients receive. Providing Great service in a Caring Environment will turn a First Visit into a Loyal Patient for years to come. Your Patient’s Experience with your office isn’t solely based on what happens during their dental appointments. Their initial impression is formed during the first Phone Call or Email interaction. They form a deeper impression the moment they enter your door. Here are a few, easy to implement, tips to take your Patient Experience from Good to Great! 1) Have phones answered before the third ring and by… Read More »

Are you a Manager or a Leader?

There is a Difference Between Managing a Team and leading one. Leaders don’t simply ensure tasks are completed; Leaders inspire with actions.   Tips to Providing Leadership for your Team Good leadership skills are important for all Business Owners and Managers. I want to share with you some skills I believe to be important to a Successful Dental Practice. Walk your Talk. If you want your employees to care about your practice; You must show that you care. Showing up to work late on a consistent basis sets a bad precedent. If you want your team to be on time,… Read More »

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