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About: mfisherday

Bio: For more than thirty years I have had the honor of serving the dental industry. With years of experience in both Clinical and Managerial areas of dental practices, I have a great understanding of the dynamics required to help a Staff become a TEAM. In addition, I know the business of dentistry. I know what works and what doesn't. I am passionate about Coaching Dental Teams to success. I am the Author of "The Dental Business; a Blueprint for Success", have authored articles for multiple publications and blogs and has been the featured guest on several Dental Podcasts.

Posts by mfisherday:

What Will Set Your Practice Apart in 2017?

Posted on: 04 Jan 2017

What Will Set Your Practice Apart is the quality of “customer service” your patients receive. Providing Great service in a Caring Environment will turn a First Visit into a Loyal Patient for years to come. Your Patient’s Experience with your office isn’t solely based on what happens during their dental appointments. Their initial impression is formed during the first Phone Call or Email interaction. They form a deeper impression the moment they enter your door. Here are a few, easy to implement, tips to take your Patient Experience from Good to Great! 1) Have phones answered before the third ring and by… Read More »

Are you a Manager or a Leader?

Posted on: 19 Dec 2016

There is a Difference Between Managing a Team and leading one. Leaders don’t simply ensure tasks are completed; Leaders inspire with actions.   Tips to Providing Leadership for your Team Good leadership skills are important for all Business Owners and Managers. I want to share with you some skills I believe to be important to a Successful Dental Practice. Walk your Talk. If you want your employees to care about your practice; You must show that you care. Showing up to work late on a consistent basis sets a bad precedent. If you want your team to be on time,… Read More »

Benefits of a Small-Town vs. Big-Town Practice

Posted on: 25 Oct 2016

The following article was written by our Founder, Mary Fisher-Day, exclusively for Dental Entrepreneur Magazine and appears in the Fall, 2016 issue and the online edition Here.  There’s plenty to be said of the benefits of living and practicing in a big city or Metropolitan area. Proximity to upscale dining, Cultural Activities and Shopping Malls are at the top of the list when I speak with a young dentist seeking to purchase a practice. Easily, nine out of ten are seeking a practice no further than a thirty-minute drive from a large city. While practicing in a large city does… Read More »

Oral Cancer… Is your team educated on the fastest growing cancer in the US?

Posted on: 10 Jul 2015

In North America someone dies every hour of everyday from Oral Cancer. Yet, according to the National Cancer Institute only 20% of the US population receive Oral Cancer exams. The ADA recommends Oral Cancer Screenings be performed annually on every patient over the age of 17. Although tobacco and alcohol use are still primary causes of Oral Cancer, the last 15 years has seen a 60% increase in Oral Cancer in adults under the age of 40. The primary cause for this increase is the HPV virus. Patients place their trust and their lives in the hands of their Dentist.… Read More »

Could Early Morning Dance Parties Boost Productivity?

Posted on: 22 May 2015

I recently learned of a dental practice that has two minute dance parties, prior to their morning huddle everyday. The team loves it. Imagine the positive energy this brings to the practice! What do you think? Would this work for your practice? Check out the article below. Early Morning Dance Parties Boosting Productivity -Mary Mary Fisher-Day Founder, The Dental Business (CNN) – Not many people come to work right after a party, but there’s a new movement that’s got people doing just that. They’ve come to get mentally and physically energized before starting their day. “Yoga class was awesome. It… Read More »

Dental Office Overhead

Posted on: 17 Feb 2015

The following overhead numbers are typical of a well managed Dental Practice: • Staff Salaries (including benefits and government required Payroll expenses) = 24-28% • Clinical Supplies = 6% • Lab Fees (all) = 7-8% • Rent or Lease payment = 4% • Equipment Leasing/Purchases = 2-3% • Office Supplies (includes postage and electronic billing and filing charges) = 2-3% • Utilities, telephone, accounting, legal and professional fees = 10% Ideal, true, overhead should be no more than 60%. Some numbers may be included as “overhead” or “practice expenses” that are not absolutely required to run a Dental Practice. These… Read More »

A Note From Mary

Posted on: 14 Oct 2014

When you think you can’t afford to hire a practice management coach or consultant is when you need one most. If your practice is in need of a consultant/coach, find one that will work with you on payments. Our clients see their investment repaid many times over and in a very short period of time. Why wait for tomorrow, when you can see results today? For more information on our services, see our website at or email us at At The Dental Business we welcome ideas, comments and questions for future blog posts. Do you have an idea… Read More »

Dental All-Stars Podcast

Posted on: 14 Oct 2014

Mary Fisher-Day, discusses the importance of team communications for this Dental All-Stars Podcast. Great information that every dental practice can use! To listen to this podcast, find out why team communication is so important, and learn best practices click here Dental All-Stars Podcast Mary Fisher-Day, founder of The Dental Business, was asked to discuss the importance of team communications for this Dental All-Stars Podcast. Great information that every dental practice can use! To listen to the podcast, visit this link. At The Dental Business we welcome ideas, comments and questions for future blog posts. Do you have an idea for a compelling article… Read More »

A Note From Mary

Posted on: 22 Sep 2014

Do you need to make changes for the upcoming year? Fall is just around the corner and you know what that means…the last quarter of 2014 will soon be upon us. Yikes! Are you having the successful year you planned?  If not, now is a good time to make changes that will ascertain better results this time next year. Do you want to know the secret sauce of most successful dental practices? They don’t do it all by themselves… they hire a practice management coach. You’re not expected to do it all by yourself either.  Seriously, you are not. That makes… Read More »

Top Mistakes Made By Dental Practice Owners

Posted on: 22 Sep 2014

What are the top mistakes made my dental practice owners? 1- Under estimating the value of team communication   * Morning meetings or huddles are the most important communication of the day. This 10 to 15 minute meeting will set the tone for the day. The Doctor or Scheduling Coordinator should facilitate   Review the schedule for the day Determine where emergency patients should be placed on the schedule Discuss your goals for the day and month. Where you are, where you need to be and what you can do to get there Review prior day and discuss any issues that… Read More »

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